Soap Korner - Colorado Springs, Colorado

Megan McFarland

I use their online store. There was a slight confusion with an order I received. They accidentally sent me someones else's order. I called their number, and they rectified their mistake very quickly, and I had the correct order in less than a week. I have been using this online shop for Kratom tea for a couple years now. They have amazing quality, the kratom is fresh and packaged in easy to reseal bags. Their customer service skills were amazing, on point and they were easy to speak with and find a solution. I love their quality and freshness. The kratom dissolves quite nicely in warm or hot liquid. Excellent product, excellent customer service, kinda wish I lived closer so I could check out the store. If you're on the fence about ordering from soap korner, don't be, they have very good prices for the quality of their kratom. I do highly recommend.
(I must add that their green maeng da mixed with another SK green and white gave me euphoria)
😀

Tannis Henriksen

I don't even know how many years I've bought from them now but I won't buy from anywhere else and I've tried many! I always get a kilo of super white. No Surprises, always consistent. This should be your last stop when searching.. Ten star

Gavin Cross

Customer Service lacks simple customer service skills like answering a question, being polite to a regular, etc. Doing the math, I've spent enough online here since April 2023 to cover a 38 hour week paycheck for someone. The response I got from a manager, was more concerned over their shipping costs and their employee's feelings than the issue. The issue was simple. I got an email with no *Exceptions message but explicitly said free priority shipping over $25. I didn't need more. But i figured it's free shipping and I had some points so let's use the deal. You add almost $9 of points to your order, free shipping disappears. $8.99 for priority shipping. You take it off, oh it's back. So essentially, no free shipping for a regular customer. Not a huge deal. But what is a big deal is when you ask a question and get blown off or when the employer acts like their costs are your problem as the customer. I received excuse after excuse for why I received the responses I did. First, it was to cover the costs because no one else has pricing like them, so they'd go out of business if they didn't do things like that apparently. When I clarified that I wasn't looking for a handout as they believed I was off the responses received, and was just looking for a polite answer to the concerns and honesty, it went to the employee shouldnt feel like they did something wrong when they did in this paying customers experience. This is the customer service employee btw, not marketing or security guard or anything like that. Customer Service. And the manager thinks they did not do anything wrong by blowing off a regular customer with a question about a sale and points. As anyone out there knows, when you get blown off by someone you give money to, it's bothersome. When the person who runs the business defends that behavior, even moreso. To find that other people have had issues, not with the product or pricing, but customer service over the years, doesn't surprise me. To all those who consistently give your $ to them, best of luck to you and hope you never have a question because they'll make you want to spend more out of spite with a competitor. I'm from Virginia so maybe I expect a little more courtesy than is normal out in Colorado, but i figured customer service should be about the same across the board, especially with a regular customer who typically orders your largest amount available and routinely. I haven't decided if I'll continue shopping here or not in the future. I'm curious if this will be ignored or defended as they have negative reviews in the past.

The only thing that has to happen is for pride to be set aside. I paid enough for that for a 5 minute online interaction. And since this has led to me spending more time on it than needed when I was ready to buy, reconcile that. If you cannot, I'd rather spend $50 elsewhere for the same product. You aren't the only ones in the world with good pricing and to act like you are is foolish. To deflect and defend, unacceptable. To make excuse after excuse and claim it wasn't your intent, unacceptable. Anyone who has ever tried using those anywhere other than a conversation, could confirm those are unacceptable responses to every party other than yourself or someone who cares how they get talked to by people they give $ to.

All pretty reasonable in my opinion and I think other paying regulars, at least where I'm from, would agree.

Freewheelin Nomad

Horrible customer service. Darcy will not try to resolve a problem the online deal they had part of order was not honored the kratom was however the kava shots were not. Could not get any help resolving issue. Spent about 1000 a month between store and online. I will be going back to a online store. I try and like to keep money local but difficult business

William Meshell

I have been using Soap Korner for at least 6 years. The quality is very consistent. The price is very affordable with using your points or coupon codes. Always a good deals going on. Have tried other places but always come back to Soap Korner because they are the BEST!!

Keri C

SK is a leader in the world of botanicals. The products are everything that they should be (and more). They are transitioning towards packaging in colored plastic bottles (without raising prices), and have some new offerings recently. Prices are very reasonable, payments are via the standard methods, they have a loyalty program, and often have promo codes.
The owner is a legitimately good person. He monitors online support boards that are NOT aimed at creating his own sales, but to help educate & support the community.
(Picture taken at my home. Kitten wanted yo be included)

Vadim S

Absolutely the best quality tea available on the internet! I have been a connoisseur of the K tea for almost a decade and I have say these guys have the freshest most effective tea I’ve ever tried. Reasonable prices and high ALK content you really can’t beat it!

Metodi „Medivh“ Todorov

This company is ABSOLUTELY AMAZING!! I have went trough quite a few online stores before SoapKormer and I WILL NEVER GO ANYWHERE ELSE!!! I truthfully don’t know how big this company is but they have treated me since day one like they are “mom and pop” business next-door, and like they know me. They HAVE NEVER EVER been late with my package. Oh and the product… I have literally gotten sick from other place’s product but Soaps’s product is AMAZING AT GREAT GREAT COST!!!! Super SUPER smooth product !!! 100% vouch for them.